Remove unwanted ads, pop-ups and malware
If you’re seeing some of these problems with Chrome, you might have unwanted software or malware installed on your computer:
- Pop-up ads and new tabs that won’t go away
- Your Chrome homepage or search engine keeps changing without your permission
- Unwanted Chrome extensions or toolbars keep coming back
- Your browsing is hijacked and redirects to unfamiliar pages or ads
- Alerts about a virus or an infected device
In the future, avoid unwanted software by only downloading files or visiting sites that you know are secure.
Computer
Change your default ads permissions
To prevent sites from showing you intrusive or misleading ads by changing your settings.
- Open Chrome
.
- At the top right, click More
Settings.
- Under ‘Privacy and security’, click Site settings
Ads.
- Choose the option that you want as your default setting.
Android
Step 1: Remove problem apps
- On an Android phone or tablet, press and hold your device’s power button.
- On your screen, touch and hold Power off
. Your device starts in safe mode. You’ll see ‘Safe mode’ at the bottom of your screen
- One by one, remove recently downloaded apps.
- Tip: Make a list of all the apps that you remove so that you can add them back later.
- After each removal, restart your device normally. See whether removing that app solved the problem.
- After you remove the app that caused the problem, you can add back the other apps that you removed.
Step 2: Protect your device from problem apps
- Make sure Play Protect is on:
- Open your Android device’s Google Play Store app
.
- Tap Menu
Play Protect.
- Turn on Scan device for security threats.
- Open your Android device’s Google Play Store app
- Consider purchasing and downloading an anti-malware app, like Malwarebytes.
Step 3: Stop notifications from a certain website
If you’re seeing annoying notifications from a website, turn off the permission:
- On your Android phone or tablet, open the Chrome app.
- Go to a web page.
- To the right of the address bar, tap More
Info
.
- Tap Site settings.
- Under ‘Permissions’, tap Notifications.
- If you don’t see ‘Permissions’ or ‘Notifications’, the site doesn’t have notifications turned on.
- Turn the setting off.
iPhone
Turn pop-ups on or off
- On your iPhone or iPad, open the Chrome app
.
- Tap More
Settings
.
- Tap Content Settings
Block Pop-ups.
- Turn Block Pop-ups on or off.
Allow pop-ups for a specific site
Not all pop-ups are ads or spam. Some legitimate websites display web content in pop-up windows.
- On your iPhone or iPad, open the Chrome app
.
- Go to a page where pop-ups are blocked.
- At the bottom, under ‘Pop-ups blocked’, tap Always show.
Fix issues with pop-ups
If you’re on a page with a pop-up or dialogue that won’t go away, try these steps:
- Turn on your phone’s aeroplane mode.
- Quit Google Chrome.
- Close the tab with the bad pop-up or dialogue box.
Original Source: https://support.google.com/chrome/answer/2765944?hl=en-GB&co=GENIE.Platform%3DiOS&oco=1